Brightline is redefining modern rail travel with a clear promise: a brighter, more seamless experience for every rider. Delivering on that promise requires more than premium trains and accessible stations. It demands a fully connected journey where digital and physical experiences work together without barriers.

With accessibility a core element of its brand promise and already embedded into its physical infrastructure, Brightline partnered with Allyant to elevate its digital ecosystem to the same standard. The result is a unified approach where accessibility is no longer a checkpoint, but a core part of how products are built and delivered—now included in the team’s ‘definition of done.’

Accessibility at Brightline is about an end-to-end inclusive experience—ensuring every guest can independently discover, book, navigate, and complete their journey.”

Jennifer Rogers, VP, Digital Product and User Experience

Key Highlights

• Accessibility is embedded in Brightline’s definition of done, making it a requirement for every digital release—not a post-launch fix.
• Cross-functional ownership ensures accessibility is shared across Product, Design, Engineering, Legal, and Operations.
• Integrated into design systems and QA workflows, accessibility is addressed during development—reducing rework and accelerating releases.
• A unified approach connects digital and physical accessibility, creating a seamless, end-to-end rider journey.

Objective

Brightline’s investment in physical accessibility has long-been an organizational priority, from station design to boarding experiences. In 2023, when the company re-built its digital channels, they recognized an internal skills gap: knowing how to build websites and apps that were accessible for riders with disabilities.

“With evolving ADA and WCAG expectations, we knew we needed to put accessibility at the forefront of our digital transformation, and we needed an expert partner for support,” says Brightline’s VP of Digital Product and User Experience, Jennifer Rogers.

But the challenge extended beyond one-time validation that its experiences met the accessibility standards of the latest Web Content Accessibility Guidelines (WCAG). Brightline needed to ensure accessibility scaled alongside rapid product innovation, and that every touchpoint—digital or physical—felt like part of a single, cohesive experience. From the company’s Product Manager Durim Dermaku, “Our customer journey involves both digital and physical touchpoints—from discovery to booking to arrival at the station and beyond. A breakdown anywhere creates friction everywhere.”

Solution

Brightline partnered with digital accessibility solution provider Allyant.

“From our first meeting with Allyant, we were impressed with the team’s commitment to the end-user experience and its deep specialization in digital accessibility. And Allyant’s solutions scale across both website and mobile app environments,” Rogers adds.

Allyant’s team provides ongoing auditing, code-level validation, internal training, and support for Brightline’s developers, helping close knowledge gaps and accelerate progress. The accessibility management platform reveals audit findings, prioritized by issue, enables on-demand scanning of digital environments, and provides code-level guidance for recommended fixes.

Plus, with Allyant’s commitment to user testing—blind engineers using their native assistive technologies to validate real-world usability—Brightline has confidence its digital touchpoints don’t just meet compliance requirements, but they actually work for riders with disabilities.

Results

With Allyant’s expertise, Brightline’s team now embeds accessibility directly into every phase of a product’s development lifecycle. Teams are no longer retrofitting fixes after launch.

“Accessibility is now part of Brightline’s definition of done—a non-negotiable requirement for every digital release,” Dermaku says.

Design systems are built with accessible, repeatable components, and accessibility checks are integrated into both automated and manual QA processes. This ensures that accessibility issues are identified and resolved during development, not after deployment. Brightline has reduced rework, enabling faster, more confident releases.

Rodgers adds, “Also important to our success, accessibility is not centralized to just one team. Our Digital Product and UX teams are responsible for accessible design and delivery. Engineering is responsible for implementation. Legal and Compliance monitor risk and ensure alignment with laws like the ADA. Operations monitors the accessibility of our physical experience, and governance is maintained through shared standards, design systems, and our partnership with Allyant.”

The most impactful outcome is a more seamless journey for its end-users. Customers can move from digital interactions—searching schedules, booking tickets, receiving updates—to physical travel without encountering barriers or inconsistencies.

Accessibility isn’t something we bolt on—it’s part of how we build.”

Durim Dermaku, Product Manager

The post Building Accessibility into Every Definition of Done  first appeared on Allyant.

Global Excel Management, Inc. (Global Excel), a worldwide provider of travel risk management and travel insurance technology solutions, knew accessibility was becoming increasingly important to its clients. But like some organizations beginning their accessibility journey, the team recognized the need to partner with outside expertise to address accessibility issues consistently.

Partnering with Allyant, Global Excel implemented a structured accessibility process supported by Allyant’s software platform, remediation guidance, and ongoing expert support. Over time, accessibility moved upstream—from audit findings to everyday development practices.

Today, accessibility is embedded directly into the company’s workflows. Developers, QA specialists, and product teams consider accessibility from design through deployment, dramatically improving outcomes.

The results speak for themselves: The number of issues surfaced in audits has dropped more than 97%, from hundreds of issues to a handful, and accessibility has become a sustainable part of Global Excel’s product development culture.

Key Highlights

• Objective: Build internal accessibility expertise and integrate accessibility into development workflows to support WCAG conformance and evolving client expectations.
• Solution: Partner with Allyant to implement a structured accessibility program supported by the Allyant Platform, expert guidance, developer education, and ongoing WCAG-based audits.
• Products used:
  • Allyant Platform (audit management and Knowledge Base)
  • Accessibility Audits
  • Voluntary Product Accessibility Templates (VPAT) and Letters of Conformance (LOC)
  • Accessibility consulting and support
• Results: Audit findings reduced 97%, while accessibility became embedded across development, QA, and product workflows.
• Impact: Accessibility is now integrated into Global Excel’s development lifecycle, enabling teams to design, test, and launch digital experiences with accessibility in mind while confidently responding to client accessibility requirements in procurement and RFP processes.

The combination of Allyant’s platform, expertise, and support helped us turn accessibility into an essential component of how we develop digital experiences.”

Jeffrey Renon, Director of Information Systems

Objective

Canada-based Global Excel first began exploring accessibility in 2017 when clients started asking questions about compliance with the Accessibility for Ontarians with Disabilities Act (AODA). While the company recognized accessibility was important, the team quickly realized that understanding the standards, and implementing them effectively, was more complex than expected.

“When we first learned about accessibility, we were focused on compliance with one law, the AODA,” explains Development Team Lead Mandi Bailey. “We didn’t know how complex accessibility was to solve or how to solve it sustainably. We lacked the internal knowledge as well as the tools to support.”

At that time, the team had little exposure to accessibility concepts such as screen reader compatibility or how design decisions impact users with disabilities. Without a structured process, accessibility issues were difficult to identify and even harder to resolve.

At the same time, Global Excel wanted to ensure its platforms and digital products met the expectations of clients around the world, not just in Canada. Instead of focusing narrowly on AODA requirements, the team chose to align with the broader, and most recent, Web Content Accessibility Guidelines (WCAG), the global framework underpinning most worldwide digital accessibility regulations.

But before they could achieve that goal, the company needed a strategic partner to support building internal accessibility expertise and integrating accessibility into everyday development work.

We didn’t know how complex accessibility was to solve, or how to solve it sustainably.”

Mandi Bailey, Development Team Lead

Solution

Global Excel partnered with Allyant to establish a scalable accessibility program built around education, structured remediation, and accessible tooling.

Turning Audit Findings into Learning Opportunities

Allyant began by auditing Global Excel’s digital platforms against WCAG standards. The first results revealed hundreds of accessibility issues.

“It was overwhelming at first,” Bailey recalls. “But the way in which the Allyant Platform prioritizes high-impact issues by severity made it clear to us where to start.”

Charmi Virani, a Business Analyst and QA Specialist, began using the Platform daily. “The Allyant Knowledge Base became our go-to resource for whenever we needed to understand how to address an accessibility issue,” she says. “When we needed code-level support to understand how to address an accessibility issue, we’ve found easy-to-follow guidance, and access to support for more complex problems.”

Instead of vague recommendations, the platform provides developers with actionable explanations, examples, and multiple implementation approaches for resolving accessibility issues.

That clarity accelerated the team’s internal understanding, helping team members close knowledge gaps and build accessibility directly into design and development.

The Allyant Knowledge Base became our go-to resource for whenever we needed to understand how to address an accessibility issue”

Charmi Virani, Business Analyst / QA

Ongoing Support and Expert Guidance

In addition to software, Allyant’s accessibility experts provide ongoing support as the team implements changes.

When developers encountered complex accessibility questions, or when clients raised concerns about specific issues, Global Excel could consult directly with Allyant’s team.

“Allyant’s third-party validation has been instrumental to our success,” says Director of Information Systems Jeffrey Renon. “Allyant-produced VPATs and Letters of Conformance add much-needed credibility to our work. But beyond documentation, having Allyant subject matter experts join our client conversations often saves us months of back-and-forth when the client has questions about accessibility standards. That access saves us time, and time is money.”

This combination of software, guidance, and education helped Global Excel move beyond reactive remediation toward proactive accessibility practices.

Shifting Accessibility Left

Over time, accessibility moved upstream into the company’s development lifecycle.

Designers began evaluating accessibility implications during the design phase. Developers considered screen reader compatibility and semantic structure before releasing new features. QA teams incorporated accessibility checks into testing workflows.

“For every design we suggest, we’re thinking accessibility first,” explains Product Owner Oluwaseun Popoola. “It’s now part of our refinement, testing, and definition of done.”

Results

Five years into its journey, Global Excel has fundamentally changed how it approaches accessibility.

The most significant improvement is in audit outcomes. Early accessibility audits identified nearly 200 issues across the company’s digital properties. Today, the most recent audit surfaced just five, a more than 97% reduction.

“When we saw five, we threw a party,” Bailey adds.

With annual audits in place, the Allyant Platform remains central to Global Excel’s accessibility program, helping teams identify issues, prioritize remediation, engage support, and maintain accessibility standards over time.

And now, as clients ask about accessibility during procurement processes or in their RFPs, Global Excel can confidently demonstrate its commitment to accessibility with Allyant-validated documentation.

What began as a learning curve has become an operational strength. By embedding accessibility into its workflows, Global Excel has not only improved digital experiences for users, it has built a sustainable accessibility program that will continue to evolve alongside its technology.

The post Embedded Accessibility: How Global Excel Reduced Audit Findings by 97% with Allyant first appeared on Allyant.

When a multi-property independent hotel group received an Americans with Disabilities Act (ADA) demand letter alleging website accessibility violations, the leadership team initially saw it as a nuisance legal issue. But after investigating the claim and examining their existing accessibility practices, they discovered their approach to accessibility relied solely on automated tools—leaving significant accessibility gaps undetected. 

Working with Allyant, the organization implemented a structured accessibility program combining automated scanning with expert manual testing, remediation guidance, and ongoing monitoring. The effort resulted in a Letter of Conformance for each of its hotel and retail websites, stronger internal accessibility knowledge, and the confidence that their digital experiences will continue to meet compliance requirements. 

Today, accessibility is an embedded practice—with the Allyant Accessibility Badge on each site signaling a clear commitment to accessible, compliant digital experiences for all.  

Key Highlights 

• ADA demand letter prompted the organization to reevaluate its website accessibility strategy. 

• Automated-only scanning from a prior vendor failed to identify many accessibility issues, heightening legal risk. 

• Allyant’s combination of expert auditing, remediation guidance, and critically, legal defensibility helped the organization achieve Letters of Conformance across multiple websites. 

• The Allyant Accessibility Badge now acts as both a deterrent against nuisance lawsuits and a public declaration of an accessibility commitment. 

• Internal teams gained practical accessibility knowledge they now apply to ongoing content updates. 

Objective 

For a multi-property independent hotel group, website accessibility wasn’t initially a primary area of focus—not because it wasn’t important, but because the team believed the accessibility vendor they initially engaged was properly managing it. 

Like many organizations, the marketing team relied on external support to oversee the accessibility of its websites. They received reports on an ongoing basis suggesting compliance was on track. With limited internal expertise, there was little reason to question progress.

That changed when the organization received a demand letter alleging that one of its websites was not accessible—claiming that’s a violation of ADA Title III. 

While the letter itself appeared to be part of a broader wave of nuisance claims targeting hospitality organizations, it exposed a more important reality: Their portfolio of websites was not fully compliant—and their existing approach wasn’t sufficient to catch the gaps. 

“We thought we were covered because we were getting monthly reports,” said the Area Director of Sales and Marketing. “But we didn’t realize those reports were based only on automated scans. We didn’t know what we were missing.” 

A second demand letter ultimately followed, reinforcing the need to take a more proactive and informed approach. But rather than settling after this second letter, the organization turned to legal counsel to better understand its risk and its options. 

That process revealed a critical insight: Without manual testing and expert validation, significant barriers can remain undetected—leaving organizations exposed to costly legal action. At that point, accessibility shifted from a reactive concern to an organizational priority. 

The team set out to: 

• Understand the accurate state of accessibility of its portfolio of websites. 

• Identify an accessibility partner capable of delivering both technical expertise and support for legal counsel. 

• Establish a repeatable process for auditing, remediation, and ongoing maintenance. 

• Ensure its websites remain accessible for all guests, including those with disabilities using assistive technologies. 

What began as a response to a legal trigger quickly evolved into an ongoing commitment—ensuring their digital experiences reflected the same level of inclusivity they strive to provide in their physical locations. 

Solution 

Following guidance from legal counsel, the organization selected Allyant as its accessibility partner. 

The engagement began with comprehensive accessibility audits across the organization’s hotel and retail websites. Unlike their previous vendor, Allyant combined automated scanning with expert manual testing to identify issues that scanning technology alone would miss. 

“We learned that automated tools only flag a small percentage of accessibility issues. Without manual testing, including testing done by people with disabilities, critical barriers can easily go undetected,” said the Area Director of Sales and Marketing. 

Working collaboratively with Allyant’s team, the organization began a phased remediation process across multiple sites. Their internal marketing team coordinated with external web developers, while the Allyant Platform served as the hub—providing detailed issue tracking, prioritization, code-level guidance, and access to remediation support. 

“The platform was intuitive and user-friendly, even when we had several projects running ag once,” added the group’s Marketing Manager. “The dashboard gave us high-level visibility into the status of each project—which is great for leadership. And more in-depth reports gave our development team the level of detail they needed to prioritize and address outstanding issues.”

Allyant also provided a key capability their previous vendor could not—legal defensibility. 

The team’s Director adds, “Allyant’s team offered support for our legal counsel, standing firmly behind the defensibility of their work, should we receive another demand letter or even a subpoena for required court appearance. The level of confidence we had because of Allyant’s commitment made a huge difference in our approach to completing this process.” 

Results 

The refreshed approach to accessibility delivered immediate impact—strengthening compliance, reducing legal risk, and establishing a sustainable path forward. What began as a reactive response to demand letters is now a structured, repeatable process for maintaining accessibility over time. And across each of its hotel and retail websites, the organization received a Letter of Conformance from Allyant.

Internal teams have also built-up practical accessibility knowledge, applying best practices as they update and manage site content. And the Allyant Accessibility Badge has become both a signal and a safeguard. 

“For us, the badge is our strongest defensive tool. It’s a public-facing declaration we have an experienced partner, and we’re committed to accessibility. And we have not received another demand letter since,” said the Area Director of Sales and Marketing. 

With a comprehensive solution provider bringing decades of accessibility experience, what was once a legal vulnerability has evolved into a competitive strength. The hospitality group’s online experiences now reflect the same standard of inclusive, accessible service they deliver to every in-person guest. 

The post Turning a Website Accessibility ADA Demand Letter into a Competitive Advantage  first appeared on Allyant.

When Allina Health launched its Hello4Health program, the goal was clear: Provide digital tools that help adults build social connections and combat loneliness. 

The populations most affected by social isolation include two sizeable demographics—people with disabilities and older adults. Because these populations are also more likely to experience barriers when they’re navigating a website, accessibility quickly became a critical requirement for the program’s website. 

To ensure the Hello4Health website could truly serve everyone in its community, Allina Health partnered with full-service marketing and development agency Trilix for design and development, and Allyant for accessibility expertise and accessibility management software. Together, the teams implemented a structured accessibility workflow that includes regular auditing, prioritized remediation, and ongoing monitoring to ensure Hello4Heath remains accessible for all. 

Highlights

• Objective: Ensure the Hello4Health website could serve 100% of Allina Health’s community, despite limited internal accessibility expertise. 

• Solution: Partnered with Allyant to audit the Hello4Health website and Trilix to prioritize accessibility remediation, together, establishing an ongoing accessibility governance process. 

• Allyant Products Used: Allyant’s Platform with issue identification, severity classification for prioritization, and code-level remediation guidance; manual testing, including testing by users with disabilities; expert support. 

• Results: Accessible Hello4Health website aligned with WCAG standards to ensure access for all, with repeatable audit and structured remediation workflows established to maintain conformance. 

• Impact: Fully accessible website supporting patients and community, strengthening trust without sacrificing functionality or design.  

If we’re building resources to reduce loneliness but those resources aren’t accessible, we’re excluding the very people who may need them most.”

Christy Dechaine, System Manager, Community Health and Measurement, Allina Health

Objective

Allina Health’s community health improvement programs focus on addressing real-world needs identified through community health assessments. One key concern is social isolation and loneliness, particularly prevalent among people with disabilities and older adults. 

Hello4Health was created to provide tools, education, and resources to help adults build meaningful social connections. Because the program and its resources are delivered through a digital platform, ensuring the website could be accessed by everyone—including individuals with visual, auditory, or mobility impairments—was essential. 

“People with disabilities represent one of the largest communities in our society—and one many of us will join as we age,” said Christy Dechaine, System Manager, Community Health and Measurement at Allina Health. “If we’re building resources to reduce loneliness but those resources aren’t accessible, we’re excluding the very people who may need them most.” 

To ensure users with disabilities can interact with digital content, a website must be designed and developed following the web content accessibility guidelines (WCAG). These guidelines ensure—for example—users reliant upon assistive technology can properly interact with a website, users who have limited mobility can engage with content using a keyboard versus a mouse, users who are colorblind are not reliant upon color to understand information. Ensuring every visitor could interact with the resources they needed was a non-negotiable.  

“When someone is referred to a support resource, it’s often because they’re already struggling,” explained Sydney Hobart, Community Health Improvement Program Design Consultant at Allina Health. “The last thing we want is for them to experience a barrier we’ve created, which can deepen the sense of isolation we’re working hard to help prevent.” 

Solution

To achieve its accessibility goals, Allina Health knew it needed external expertise. It partnered with full-service marketing agency, Trilix, to design and develop the Hello4Health website, and accessibility solution provider, Allyant, to provide accessibility testing, auditing, remediation guidance, and support. 

“Accessibility requires deep technical expertise,” said Hobart. “Partnering with Allyant provided the tools and support the Trilix development team needed to create an accessible digital experience, allowing us to keep our focus on supporting the health of our community.” 

Accessibility work started with an audit, leveraging Allyant’s automated and manual testing—including testing conducted by users with disabilities. And with audit results delivered via Allyant’s accessibility management platform, the Trilix development team was able to easily review and prioritize issues based on criticality, update the website’s code to meet WCAG standards, and submit those updates for Allyant’s review and validation. 

“When we first began, there was some uncertainty about what the process would involve,” said Jenny Peters, Senior Project Manager at Trilix. “But once our team started working in Allyant’s platform, errors and recommendations were clear and intuitive. Accessibility issues were well prioritized, and remediation was manageable thanks to the code-level guidance and access to the support Allyant provides.” 

“What stood out to us about Allyant’s approach was the importance of users with disabilities testing our site,” said Ellie Henderscheid, Manager of System Community Engagement and Impact at Allina Health. “Meeting technical accessibility standards is important, but having people who actually rely on assistive technologies validate the experience gave us confidence that the site will work for everyone in the community we serve.” 

Once our team started working in Allyant’s platform, errors and recommendations were clear and intuitive. Accessibility issues were well prioritized, and remediation was manageable thanks to the code-level guidance and access to the support Allyant provides.”

Jenny Peters, Senior Project Manager, Trilix

Results 

With audits scheduled every six to eight months, and structured remediation workflows established between Allina Health, Allyant, and Trilix, accessibility remains a central focus as site content evolves. 

“And importantly, accessibility wasn’t a trade-off. We’ve never had to sacrifice functional quality or a warm and welcoming design to meet accessibility standards,” said Dechaine. 

By recognizing its strengths and limitations, and aligning with the most effective, knowledgeable partners, Allina Health has built a sustainable model for delivering inclusive digital health resources—supporting its mission to serve 100% of its community.  

Meeting technical accessibility standards is important but having people who actually rely on assistive technologies validate the experience gave us confidence that the site will work for everyone in the community we serve.”

Ellie Henderscheid, Manager of System Community Engagement and Impact, Allina Health

The post Serving 100% of its Community: How Allina Health Ensures Hello4Health Remains Accessible for All  first appeared on Allyant.

For e-commerce brands in today’s digital-first environment, accessible websites are a must. Lawsuits targeting inaccessible sites are on the rise as consumers have come to expect inclusive digital experiences.  

Vaan Group, a Shopify Platinum certified web development and design agency, has made accessibility a business promise. When prospects inquire about an accessible build, Vaan Group leans on its accessibility partner Allyant for testing and auditing. If any critical or serious accessibility issues are identified post launch, Vaan Group’s warranty covers the work, remediating at no additional cost, an agency differentiator and an accessibility assurance written into client contracts.  

The result of this level of commitment?  

Streamlined negotiations, client retention, trust, and a shared commitment to creating accessible e-commerce experiences for all.

Highlights  

• Accessibility Assurance: Vaan Group, unlike most agencies, commits to resolving critical and serious accessibility issues post launch at no additional charge, eliminating unexpected accessibility upcharges. 
• Market Differentiation: A commitment to lasting accessibility, avoiding ineffective accessibility solutions, fast-tracks new client negotiation, building long-term client trust and retention. 
• Third-party Credibility: Accessibility partner Allyant’s independent testing and auditing provides unbiased credibility, with training that sharpens Vaan Group’s internal expertise. 
• Long-Term Client Support: Clients are encouraged to continue working with Allyant to maintain accessibility as their content changes and site evolves. 

Performance isn’t just about speed and conversion, it’s also about access. Allyant has helped us embed accessibility into our brand conversion philosophy ensuring every site we build is beautiful, functional, and inclusive.”

Jayne Young, Director of Growth, Vaan Group

Objective

When it comes to accessibility, the e-commerce industry is under increased pressure. The prevalence of website accessibility-related lawsuits is escalating, and consumers increasingly expect brands to deliver fully accessible digital experiences. Clients often ask their digital agency, “Can you build me a legally compliant and fully accessible website?”  

When it comes to accessible e-commerce, Vaan Group identified an opportunity to differentiate itself from other digital agencies that committed to accessibility but failed to deliver. Accessibility became a professional priority driven by a personal passion at the organization’s highest level.   

“My son has unique mobility needs,” says Vaan Group’s Chief Technology Officer Illarion Koperski. “We were challenged to find a bicycle that ultimately supported his unique needs. I witnessed first-hand how access can change a life in the physical world. I was determined to deliver the same level of access in the digital world.”  

It was then that Vaan Group began their search for a trusted accessibility solution partner.  

Solution

Vaan Group partnered with Allyant to embed accessibility into its client engagement model. From a process perspective, when a client prioritizes accessibility, Allyant’s experts perform a thorough audit, whether it’s at the design stage or on a completed site. Uniquely, if an audit uncovers any critical or serious accessibility issues, Vaan Group makes a bold promise to resolve those issues at no additional cost, a remediation process made easier thanks to Allyant. Actionable audit results prioritize accessibility issues based on severity, and the Allyant Platform provides help center articles and code-level guidance to correct any issue identified.    

Vaan Group’s commitment to resolving any serious and critical accessibility issues at no additional charge is explicitly written into its client contracts, transforming what is often a point of friction between agencies and clients, into a unique value proposition. 

“Instead of offering so-called quick fix solutions that often create more risk, Vaan Group has committed to doing the work, identifying and fixing issues without cutting corners,” adds Ryan Wieland, Vice President of Digital Accessibility Sales at Allyant. “This level of accountability is rare in the industry and it sets a new standard for the quality of work agencies can—and should—deliver.” 

Results

Vaan Group’s commitment to accessible e-commerce has reshaped its internal operations and strengthened trust with clients, proving that when accessibility is treated as a promise rather than a pitch, it creates measurable business value.  

For Clients:

• Compliance Confidence: Peace of mind knowing Vaan Group will deliver an accessible and legally compliant website.  
• Agency Trust: A contractual commitment to fix critical or serious accessibility issues inclusive in warranty with no short-cut solutions or surprise up-charges.  
• Ongoing Support: A pathway to an ongoing partnership with Allyant, ensuring accessibility keeps pace with an evolving site. 

For Vaan Group:

• Efficiency Gains: By embedding accessibility early in the creative process, Vaan Group is reducing rework and expediting site delivery to the client. 
• Cultural Transformation: Adoption of accessibility at the highest level has created an organizational sense of purpose that inspires their teams, reinforcing accessibility as a core part of the agency’s identity. 

Jayne Young, Director of Growth at Vaan Group adds, “For Vaan Group, accessibility is personal, it’s professional, and it’s non-negotiable. We’ve transformed our values into action, positively benefiting our business and our client relationships, ultimately contributing to more inclusive e-commerce experiences for all.” 

Most agencies talk about accessibility, but with Allyant’s partnership and expertise, Vaan Group backs it up with a promise and the confidence to deliver.”

Geo George, Director of Strategy, Vaan Group

The post Accessibility as a Promise, not a Pitch: Inside Vaan Group’s Contractual Commitment to Accessibility  first appeared on Allyant.

Faced with regulatory pressure and a rising demand for accessible digital tools, Infinite Campus—a leading student information system (SIS) provider—knew it needed to move quickly to ensure its platform met ADA Title II compliance requirements. By partnering with Allyant, Infinite Campus transformed a legal mandate into a structured, strategic initiative—embedding accessibility into its development culture and using the VPAT^® not as a checkbox, but as an evolving roadmap for software success. 

Key Highlights 

• Objective: Navigating ADA Title II compliance with limited internal accessibility expertise 
• Solution: Partnered with Allyant to audit the platform, prioritize remediation, and train internal teams 
• Products Used: Allyant’s Platform with built-in Knowledge Base and Help Desk support, training, VPAT / ACR services 
• Results: ADA Title II compliance, faster issue resolution, increased accessibility fluency, real-time VPATs used as a product roadmap 
• Impact: Competitive differentiation, improved sales opportunities, accessibility now embedded into the software development lifecycle—on par with performance, security, and scalability 

Allyant helped us understand what makes a VPAT credible and how it supports both compliance and customer trust.”

Mike Gjersvig, Product Manager, Infinite Campus

Objective

Infinite Campus, the leading student information system (SIS) provider, faced increasing pressure to make its platform more accessible. With the 2026 ADA Title II compliance deadline looming—and an uptick in requests from states and school districts seeking accessible digital tools—the company recognized a clear need: prioritize accessibility, not just as a legal requirement, but as a core part of its product strategy. 

Yet, the path ahead wasn’t straightforward. Accessibility was not fully embedded in Infinite Campus’ development culture, and the team needed help to efficiently identify, prioritize, and remediate accessibility issues throughout their software. 

According to Tim Iacono, Infinite Campus’ Agile Program Manager, “We needed a partner to help identify accessibility issues, explain why those issues didn’t meet accessibility guidelines, and show us how to correct them, ensuring we were meeting compliance requirements.” 

Solution 

Infinite Campus partnered with leading accessibility solution provider Allyant to strengthen its software accessibility efforts. The first order of business was a platform audit. And the first audit revealed several issues.  

“The audit results were very helpful,” Iacono adds. “We reviewed the results and prioritized remediation efforts based on improvements for our end users—the staff, students, and parents, using our products.” 

With audit results delivered in Allyant’s intuitive platform, Infinite  Campus could more easily group issues by severity. And with the platform’s built-in Knowledge Base and Help Desk, the team had access to documented code-specific guidance for each identified issue, as well as expert live support when needed.

With these resources, the Infinite Campus team became increasingly knowledgeable when it came to writing accessible code. And as additional flows were identified and audits requested, the results continued to improve.

Iacono says, “The number of new accessibility issues quickly plateaued, and our team was addressing the issues faster. This was a direct reflection of Allyant’s infrastructure and support—helping us get smarter at writing accessible code at the onset, and more comfortable correcting new issues that surfaced.” 

Results 

Infinite Campus ultimately needed a VPAT—or Voluntary Product Accessibility Template—the globally accepted document that captures an accurate state of software accessibility. The completed VPAT is an Accessibility Conformance Report (ACR).  

But Infinite Campus wisely wanted to keep its VPAT / ACR continuously up to date to reflect its platform’s most up-to-date state of accessibility. Instead of treating the VPAT as a box-checking exercise to satisfy the latest RFP request, it serves as a roadmap. As their products continuously evolve, new audits reveal where improvements might be needed, guiding design and development teams to prevent and/or remediate issues.  

“With Allyant, our VPAT is now a reflection of meaningful progress,” adds Mike Gjersvig, an Infinite Campus Product Manager. “They helped us understand what makes a VPAT credible and how it supports both compliance and customer trust.” 

Ultimately, what started as a software accessibility template resulted in organizational transformation. Not only does Infinite Campus’ platform meet ADA Title II requirements well ahead of the deadline, but the ongoing audit / remediation process ensures the team prioritizes accessibility early and often in its software development lifecycle.  

Now, Infinite Campus prioritizes accessibility in the same way it prioritizes product performance, security, and scalability. A commitment its buyers—and their end users—rely on.  

“At the end of the day, we develop software for people to use, and our company is committed to doing everything we can to ensure our products are as inclusive as possible for as many users as possible,” adds Iacono. 

Beyond the Case 

Infinite Campus implemented a structured internal system to help prioritize accessibility, and offers these tips for others to create a sustainable, scalable program: 

• Secure executive buy-in to establish accessibility as an organizational priority 
• Create a core leadership team to drive strategic direction and training 
• Establish a cross-functional champion group to bridge product, engineering, and QA 
• Secure an expert solution provider like Allyant and schedule weekly check-ins to triage findings, validate remediations, and ensure ongoing progress 
• Share resources to support internal learning and continuous improvement 
• Open communication channels to enable real-time discussion and visibility 

Working with Allyant helped our team make accessibility a priority—not just treat it as a compliance checkbox. They helped us build more internal support and strengthen our program.”

Tim Iacono, Agile Program Manager, Infinite Campus

The post Meeting the Mandate: How Infinite Campus Turned the ADA Title II Deadline into a Software Development Strategy  first appeared on Allyant.